Online Return Policy
Online Return Policy
We will accept any full price item(s) in exchange for a STORE CREDIT.
The return request MUST be received within 14 days of the ORDER date of your ONLINE ORDER. All return requests must have RETURN APPROVAL first to be accepted. Returns must oblige to the rules laid out in the Return Policy for approval.
Note: All packages sent back as a return WITHOUT a return approval will be marked "return to sender" and we will not be responsible for the package.
* Any packages received or post-dated after the 14 day policy will be subject to a 25% restocking fee *
• All items returned must be unwashed, unworn and have their original tags attached.
• All items purchased as a SALE item, or with a PROMO code discounting the regular price are FINAL SALE and cannot be returned.
• If there is a disclaimer on an item stating that the piece is particularly delicate or a fine knit, we will not accept these items back once they've been worn.
• Shipping costs are NOT included in store credit. Any returns sent COD to Brothers Clothing Co. will be returned to sender.
How to Return
Original shipping fees are non-refundable & return shipping is the responsibility of the customer. We recommend using a trackable return method. We are not responsible for any lost or damaged packages and will be at the expense of the customer.
Follow these return steps:
1. Contact email@example.com
2. Have your order # available and article you wish to return.
3. IF APPROVED, please print a copy of your approval email and include it in the package with the product you are returning. Your Return Approval is valid for 5 days.
4.Your credit will be issued within 10 days of receiving your package in the form of an emailed gift card.
PLEASE NOTE: Should you choose to bring your online order as a return to the store location, you will still require your order # and proof of approval email. We will process your return, as well as your store credit, within 24 hours and you will receive an email with your credit.
Defective MerchandiseIf an item is received damaged or defective Brothers Clothing Co needs to be notified at firstname.lastname@example.org within 3 days of the delivery date. If the EXACT item is in stock we will exchange it. If we cannot replace the item you can choose a credit or a refund. Replacement items or refund/credit will be issued once the defective item is received by Brothers Clothing Co. The defective item MUST be returned within 5 business days to be eligible for a refund, after the 5 days only a credit will be issued. Refunds will be made to the original method of payment. Damage to items must be reported prior to wearing the garment. Tags must still be attached.
Please email email@example.com to report damage or defective merchandise within 3 days of being received. Please state "DEFECTIVE MERCHANDISE RECEIVED" in your email subject heading.